Terms and Conditions

This page sets out the terms and conditions on which we provide the London Bridge Experience (hereafter, the "Experience"). Please read these terms and conditions carefully before placing a booking with us. By placing a booking, you agree to be bound by these terms and conditions.


Please see the section entitled "Amending or Cancelling a Booking" for further details.

Ticket Terms and Conditions

The London Bridge Experience is not recommended for young children, women in late stages of pregnancy, or people [with heart problems or] of a nervous disposition [or who have epilepsy or claustrophobia]. Strobe lighting is used throughout The London Bridge Experience and Tombs

We reserve the right to refuse entry without explanation, and to alter, close or remove details or exhibits without prior notice for technical, operational or other reasons. No refunds will be given in these circumstances. [Otherwise, refunds can only be made by the appointed agent who supplied the ticket.]

Tickets are not to be used in conjunction with any other offer, promotion, voucher or exchanged for cash. Tickets are redeemable only at the London Bridge Experience. Photocopies are not accepted.

Booking Terms and Conditions

Booking procedure

Clauses 1-5 apply to bookings placed via our website or by telephone; the remaining clauses apply to all bookings howsoever placed. A booking is placed by following the on-line procedure on the "BOOK NOW" page which, at the end, includes a check-box to confirm that you have read these terms and conditions. If checked, this constitutes your acceptance of these terms and conditions.

After successfully placing a booking, you will be provided with a Booking Reference Number [by e-mail]. A binding contract between us is formed when the Booking Reference Number is provided to you and until we send this to you, your booking constitutes an order which we are free to accept or reject.

Thereafter, we will send to the e-mail address you provided during the on-line booking procedure an e-mail confirming your booking. This e-mail is very important as it constitutes your proof of purchase and sets out the details of your booking. We take no responsibility should you not receive this e-mail due to junk or spam filtering, for example.

Notwithstanding clause 9 below, should the details of your booking appear inaccurate or incomplete you must notify us immediately by telephone on +44 (0) 207 403 6333 upon which we may amend the details as appropriate at our discretion. We do not guarantee that we will amend these details and you are again referred to clause 9 below.

Once a payment is received you will receive tickets to the email address supplied at the time of booking. These tickets must be brought with you and presented at the box office. We also accept tickets on a smart phone or tablet but the bar code must be clear. If tickets cannot be scanned on these devices we accept no responsibility and you will not be permitted entry.

If you have purchased a discount voucher through Groupon, LivingSocial or any other discount site then you must visit our website where you will be required to redeem the code and you will be emailed an actual entrance ticket.  If you do not redeem the code on our site you will not be permitted.

Price and Payment

Our prices are as stated on our site from time to time and are liable to change at any time. When placing a booking, the total price will be confirmed. We reserve the right to correct any pricing errors, even after we have sent you the e-mail confirmation, but we will endeavour to do so as soon as we become aware of the error. We are under no obligation to permit you or any person(s) on behalf of whom you have placed a booking entry to the Experience at an incorrect (lower) price.

If you purchase a ticket for a cheaper time slot and turn up at a time when the ticket would be more expensive you will be required to pay the difference at box office without exception

Our prices include VAT, which is currently set at 20%.

Payment must be made in full at the time of booking by credit or debit card. We do not charge you for using your card. The prices that you see are the prices that you pay.

Amending or Cancelling Booking

We do not amend or transfer bookings once a booking has been placed. 

Should you wish to cancel your booking, you must notify us immediately by telephone on +44 (0) 2074036333 upon which the e-mail confirmation shall become void and non-redeemable.

We do not issue refunds where a booking has been cancelled by you. 

We reserve the right to amend or cancel your booking, but we will endeavour to notify you as soon as we become aware that this is necessary. Should we have to significantly amend your booking, your remedies (where time permits) are as follows:

  • accept the booking as amended; or place another booking for an alternative date, and:
  • should the replacement booking be cheaper than the original booking, we will refund you any difference between prices;
  • should the replacement booking be more expensive than the original booking, we will waive any difference between prices; or
  • cancel the booking (whereby we will refund you all the monies you have paid to us under the booking).

Whether an amendment to a booking constitutes a significant amendment or not (and therefore whether you are entitled to any of the remedies set out in clause 12) remains entirely at our discretion[ (acting reasonably).

Should we have to cancel your booking, your remedies (where time permits) are as follows:

  • accept the cancellation (whereby we will refund you all the monies you have paid to us under the booking); or see clause 12(b)(i) and (ii) above.

Your Liabilities

As the person placing the booking, you warrant that at the time of placing the booking:

  • you are legally capable of entering into binding contracts;
  • you are at least 18 years old; and
  • if making a booking on behalf of persons other than yourself (regardless of whether you are attending the Experience which you are booking):
  • you are authorised by all those persons to make this booking on their behalf;
  • where such persons are aged under 18, you are authorised by the respective parent(s) or guardian(s) to make this booking on their behalf;
  • all persons attending the Experience which you are booking are in good health.

At the time of booking, you must notify us in writing by providing full details of any medical problems or disabilities which may reasonably impact upon the Experience(s) booked. In such circumstances, we reserve the right to cancel any booking placed. This does not constitute a cancellation as set out in clause 12 above. Whether a refund, be it whole or partial, is issued in these circumstances is entirely at our discretion[ (acting reasonably)].

We would strongly advise you to telephone us prior to placing a booking to discuss any medical problems or disabilities in order to avoid any disappointment.

For reasons of data security, you will act as the point of contact for all communications. We may monitor and record any telephone calls with you for training purposes. We may contact you by e-mail in connection with your booking and therefore you agree to this electronic means of communication and acknowledge that this complies with any requirement of such communication being in writing.

At the time of booking, you must notify us in writing by providing full details of any specific requests. We do not guarantee that any requests will be honoured.

You agree to accept responsibility for full payment of any booking you place and for receipt of any refund due.

Our Liabilities

We warrant to you that we will take reasonable care and skill in providing you with the Experience you have booked.

Our liability for losses you suffer as a result of us breaching a contract between us is strictly limited to the purchase price of the Experience you booked and any losses which are a foreseeable consequence of us breaching the contract. Losses are foreseeable where they could be contemplated by you and us at the time of confirming your booking having regard to the information which was available at that time.

Clause 22 does not exclude or limit in any way our liability:

  • for death or personal injury caused by our negligence or that of our employees (if acting within the course of their employment), agents or suppliers (if carrying out the work which they were contracted to do); any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

We are not responsible for indirect losses which occur as a side effect of the main loss or damage, including but not limited to loss of income or revenue, loss of business, loss of profits or contracts, loss of data or waste of management or office time, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

Where part of the Experience you have booked is provided by a third party supplier, that supplier's individual liability will be set out in their own terms and conditions. You may request from the supplier directly copies of any relevant terms and conditions.

For the avoidance of doubt, we do not accept liability for acts or omissions by you or any person(s) on behalf of whom you have placed a booking or unconnected third parties or suppliers of services which do not form part of the contract between you and us.

Events Outside our Control

We shall have no liability nor pay any refund or compensation if we are prevented from, or are delayed in performing, our obligations under any contract or from carrying on our business by acts, events, omissions or accidents beyond our reasonable control, including (but not limited to) strikes, lock-outs or other industrial disputes (whether involving our employees or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or subcontractors.

Complaints and Claims

You must immediately notify us in writing and, where applicable, any relevant supplier (if known) of any complaint or claim you have regarding a placed booking or an Experience attended.

Any such notification must be within 28 days of the act or omission forming the subject of the complaint or claim, and must contain your Booking Reference Number and full details of the complaint or claim. The notification must be addressed and sent for the attention of: Customer Relations Manager, The London Bridge Experience, 2-4 Tooley Street, London SE1 2SY.

With regard to complaints and claims against our suppliers, we reserve the sole right to deal with any complaint, or defend any claim and make any settlement thereof at our own discretion. If we request it, you or any other complainant or claimant (or their parent or guardian in the case of someone who is aged 18) must:

  • transfer to us or our insurers any rights you have against one of our suppliers; and give all reasonable assistance to settle or oppose or otherwise deal with any such complaint or claim; with all due expedience.


We have the right to revise and amend these terms and conditions from time to time by notifying you or placing updated terms and conditions on the website. You may not vary these terms and conditions unless agreed in writing with us. You will be subject to the terms and conditions in force at the time that you placed the booking with us. You may wish to print a copy of these terms and conditions with a date-stamp for future reference.


If we fail, at any time, to insist upon the strict performance of any of your obligations under the contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled to the contract, this shall not constitute a waiver of such rights or remedies and shall not relive you from compliance with such obligations.


If any of these terms and conditions or provisions of a contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

Law and Jurisdiction

Any contract between us is governed by English law. Any dispute arising from, or related to, such contract shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

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Contact Details

The London Bridge Experience
2 - 4 Tooley Street
London Bridge
London SE1 2SY

Telephone: +44 (0) 207 403 6333

Website and Content

This website and all its content is the copyright property of The London Bridge Experience.

You may not copy, reproduce, or republish any part of the content without the prior written permission of The London Bridge Experience. Please contact Phil Sherrington at the London Bridge Experience.