This page sets out the terms and conditions on which we provide the London Bridge Experience (hereafter, the “Experience”). Please read these terms and conditions carefully before placing a booking with us. By placing a booking, you agree to be bound by these terms and conditions. PLEASE NOTE THAT THE LONDON BRIDGE EXPERIENCE DOES NOT ISSUE REFUNDS IN RESPECT OF AMENDMENTS OR CANCELLATIONS. Please see the section entitled “Amending or Cancelling a Booking” for further details.



The London Bridge Experience is not recommended for young children, women in late stages of pregnancy, or people [with heart problems or] of a nervous disposition [or who have epilepsy or claustrophobia]. Strobe lighting is used throughout The London Bridge Experience and Tombs. We reserve the right to refuse entry without explanation, and to alter, close or remove details or exhibits without prior notice for technical, operational or other reasons. No refunds will be given in these circumstances. [Otherwise, refunds can only be made by the appointed agent who supplied the ticket.] Tickets are not to be used in conjunction with any other offer, promotion, voucher or exchanged for cash. Tickets are redeemable only at the London Bridge Experience. Photocopies are not accepted.



Clauses 1-5 apply to bookings placed via our website or by telephone; the remaining clauses apply to all bookings howsoever placed. A booking is placed by following the on-line procedure on the “BOOK NOW” page which, at the end, includes a check-box to confirm that you have read these terms and conditions. If checked, this constitutes your acceptance of these terms and conditions. After successfully placing a booking, you will be provided with a Booking Reference Number [by e-mail]. A binding contract between us is formed when the Booking Reference Number is provided to you and until we send this to you, your booking constitutes an order which we are free to accept or reject. Thereafter, we will send to the e-mail address you provided during the on-line booking procedure an e-mail confirming your booking. This e-mail is very important as it constitutes your proof of purchase and sets out the details of your booking. We take no responsibility should you not receive this e-mail due to junk or spam filtering, for example.