Frequently Asked Questions

What are The London Bridge Experience and The London Tombs ticket age brackets?

  • Child ticket - 5 to 15 years (An adult MUST attend with you)
  • Student ticket - Must have valid ID and can only be bought at box office
  • Adult ticket - over 16 years
  • Senior Citizen ticket - Senior Citizens aged 60 or over. Can only be bought at box office
  • Children aged 4 and under are given free entry to The London Bridge Experience but we would not recommend bringing children of this age

How much does a ticket on the door cost?

  • Adult - £26.95
  • Child - £21.45
  • Student / Concession- £24.95

The best rates are achieved by booking on this website via the BOOK NOW link on any page.

We reserve the right to change online or door prices at any time without notice.

I want to buy a student ticket, what form of ID do I need to use on entry?

We accept your Connexions card, your NUS card, your ISIC card or your ValidateUK card.

Are there any age restrictions?

There is no age restriction in the London Bridge Experience, however children up to the age of 15 must be accompanied by a supervising adult.

How long should I allow for the tour?

The London Bridge Experience and Tombs will take no less than 40 minutes and no more than 70 minutes in total

Are cameras allowed to be used in The London Bridge Experience and The London Tombs?

No. Photography and recording of any kind is not permitted inside any part of either The London Bridge Experience or The London Tombs.

Is there access to The London Bridge Experience for Disabled customers?

Yes. Whilst London Bridge is an historic building we have, where possible, created disabled customer access and facilities including a lift and some wheelchair access. Please notify us of any special requirements in advance so that we can check whether we are able to accommodate them.

Are there concessions or discounts for disabled customer(s) and their carer(s)?

Whilst a disabled customer is required to pay for a full price ticket, their carer will be offered free entry to the London Bridge Experience and the London Tombs. All you need to do to receive free entry for your carer is to show your disability badge on arrival and then identify your carer. Valid on full price tickets only. Not valid in conjunction with any other offer or discount code.

If I am pregnant can I enter The London Bridge Experience and The London Tombs?

Entry is at your own discretion. Please bear in mind that the combined tour takes approximately 1 hour and 10 minutes at the most and the Tombs is a dark 'passage of terror' with some narrow passageways, and strobe and flash lighting. It may not therefore be suitable for pregnant women.

What happens if I buy a ticket online?

We will send you an email to confirm the purchase and with a bar-code containing all the purchase information. That email is your e-ticket. Please print your e-ticket and bring it with you to the London Bridge Experience. If you do not print and bring your e-ticket with you, you may be refused entry. Buy tickets by clicking on BOOK NOW on any page

I'm unable to print my e-ticket, what should I do?

You can show the ticket on your phone or tablet so long as we can easily scan the bar code. 

Where can I buy tickets if I don't have a credit or debit card?

Tickets can be purchased on the day either by cash or credit/debit card from our box office on Tooley Street. However, we encourage our customers to purchase tickets online to get the benefit of discounted online rates.

Is this site secure?

Yes. All your details are held securely on our systems. Your credit or debit card details are NOT retained by us. When processing payments, we use a SSL secure connection to the bank's computers.

What name will appear on my Credit Card or Bank Statement?

'DirectPay' will appear on your statement. Please note that any purchases after May 2016 will show as "Attraction and Event Tick" on your statement.

What is your refund / ticket exchange policy?

Tickets are sold as non-transferable and non-exchangeable.

We do not offer refunds under any circumstances once payment is cleared. Any complaints or queries regards this should be addressed as per the below. 

Head of Sales and Marketing
The London Bridge Experience and Tombs
2-4 Tooley Street

If I pre-book for a specific time, what happens if I arrive late?

Tickets are sold as non-transferable and non-exchangeable, however you may, at our discretion, be allowed in at the next available time slot. If the value of your ticket is lower than the value of the next available time slot, we may ask you to pay the difference.

Are there parking facilities nearby?

We encourage all our customers to use public transport. Click on our how to find us page for details of how to get to us using public transport.

Employment opportunities and work experience

For information about employment and career opportunities at The London Bridge Experience or The London Tombs please complete the enquiry form which can be found on the contact us page

How can I contact the London Bridge Experience and The London Tombs?

Please visit our "Contact us" page on this website

Please allow 48 hours for a response or call us on the number provided